1. How do I earn rewards?
Panelists may earn rewards through various methods of activity approved by Survey Sampling International, LLC (“SSI”), including, without limitation, through signing up for an SSI survey panel, completing and submitting a survey, through participation in SSI’s refer-a-friend program, through contests or promotions offered by SSI, and/or through completion of various internal profile or demographic information surveys or questionnaires (“Approved Activity”). If points are being offered for Approved Activity, the panelist will be provided with notice that points are offered for the Approved Activity and of the number of points being offered. Points are redeemable for various rewards including, without limitation, gift codes, gift cards or vouchers, cash through certain third party e-commerce websites selected by SSI, and donations to charitable organizations pre-approved by SSI (individually a “Reward” and collectively “Rewards”). The point values for Approved Activity vary, please read the applicable notices and instructions clearly. Points are held in an account that SSI maintains for each panelist. The account is not an actual bank or financial account and does not accrue or accumulate interest of any kind.
Valid points will be credited to a panelist’s account. Points will be debited from a panelist’s account when the panelist uses the points to receive a Reward. SSI uses reasonable efforts to ensure that points are credited and debited appropriately; however, panelists should review their account to ensure that their account correctly identifies the earned points and reflects all of the appropriate redemption transactions. If you feel that your account was not credited or debited correctly or reflects incorrect redemption transactions, please send an email to firstname.lastname@example.org. Any email sent to SSI should include the panelist’s name, email address and specific information on the subject matter. SSI will use reasonable efforts to investigate the matter and to respond back to the panelist promptly. SSI’s decision is final and binding.
SSI DOES NOT ENDORSE, SPONSOR, OR ASSUME LIABILITY OR RESPONSIBILITY FOR ANY OF THE SUPPLIERS, MANUFACTURERS, OR PROVIDERS OF REWARDS OR FOR ANY OF THEIR PRODUCTS, SERVICES, ITEMS, OR GIFT CARDS OR FOR ANY OF THEIR PRACTICES, POLICIES, OR TERMS AND CONDITIONS.
SSI IS NOT LIABLE OR RESPONSIBLE FOR ANY LOST, MISPLACED, STOLEN, OR MISUSED REWARDS AND SSI IS NOT RESPONSIBLE FOR ANY POINTS THAT ARE MISUSED BY ANY INDIVIDUAL WHO YOU ALLOW TO USE OR ACCESS YOU ACCOUNT. IF YOU HAVE ANY QUESTIONS OR ISSUES WITH REGARDS TO THE MISUSE OF YOUR ACCOUNT, PLEASE CONTACT SSI AND SSI SHALL PROMPTLY INVESTIGATE THE MATTER.
2. How can I redeem points?
Rewards available through SSI’s Rewards program have different point redemption thresholds and if you do not have enough points for a certain Reward, you will not be able to redeem for the Reward until you have accumulated enough points. Information on the point redemption thresholds for Rewards is available on your account dashboard. Once you have completed a redemption transaction, the transaction cannot be withdrawn, cancelled or terminated. The suppliers or providers of the Rewards available through SSI’s reward program may have their own terms and conditions, please review these terms and conditions carefully. SSI will not replace any lost, stolen, misplaced, or damaged Rewards. SSI’S REWARDS PROGRAM AND ALL REWARDS ARE PROVIDED “AS IS” AND SSI DOES NOT MAKE AND HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY IMPLIED WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING, OR TRADE USAGE. TO THE EXTENT SSI MAY NOT, AS A MATTER OF APPLICABLE LAW, DISCLAIM ANY WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY SHALL BE LIMITED TO THE MINIMUM PERMITTED UNDER SUCH APPLICABLE LAW.
If a panelist elects to donate points to one of the charities approved by SSI, SSI will donate said points to the selected charity. The donation is not made by or on behalf of SSI and SSI does not and will not match any donation. Please note that the donation option is not available on every panel owned and/or operated by or on behalf of SSI, please check the redemption options available for the panel to which you belong.
3. Do points expire?
Points do not expire, however, if your account is terminated or cancelled, whether by you or by SSI, your unused points may be cancelled and voided.
4. Do I have to pay taxes on Rewards that I receive?
SSI does not provide any legal or tax advice to panelists. Panelists are solely liable and responsible for their own tax and legal obligations. SSI may provide you and/or the appropriate government agency or taxing authority with information related to your Rewards redemption history and, if applicable, SSI may withhold taxes upon request from the appropriate government agency or taxing authority. You acknowledge that SSI may be required to provide or supply certain information to applicable government agencies or departments in regards to any payments or incentives you earn in connection with your use of SSI’s services. You agree to provide SSI with all required information to assist SSI in complying with its reporting or withholding obligations.
5. Are points or Rewards transferrable?
Panelists may not transfer, assign, or pledge points or Rewards to any other person or party. Panelists have no property rights or other legal interests in any points granted in connection with SSI’s rewards program. Points have no cash value.
6. What happens if my account is suspended or terminated or if I cancel my membership?
A panelist’s account may be suspended or terminated for inactivity as set forth in, or for suspected activity in violation of, SSI’s terms and conditions (Terms & Conditions) (“SSI’s Terms and Conditions”). If your account is suspended or terminated, you will receive a notice or pop-up message when you try to log-in to your member account or try to take a survey, which will instruct you to contact the appropriate SSI helpdesk. Please note that in the event of suspected fraudulent activity or activity violating SSI’s Terms and Conditions, your account balance may be forfeited. If SSI determines, in its sole discretion, that your account was suspended or terminated in error, SSI may restore your account to active status. SSI’s decision is final and binding.
If you wish to cancel your membership, you should redeem all points available for redemption prior to closing your account. If you have any questions or issues with redeeming please contact SSI at [email@example.com].
SSI retains information on the points and redemption transaction history for each panelist for 6 months following the termination or cancellation of a panelist’s account.
7. Will SSI’s rewards program change?
SSI reserves the right to change the incentive program rules, Rewards, terms, conditions, and limitations and/or to cancel the program entirely for any reason, at any time.
8. Will I have to disclose any personal information in connection with my participation in the rewards program?
9. When are points credited to my account? How long does it take to receive e-Vouchers?
In regards to crediting points to an account, SSI will try to credit your account promptly; however, timing for crediting points to your account depends upon the activity that you participated in (e.g. for points issued in connection with completing a survey, the points are credited when the survey project closes). In addition, there may be a delay based upon a client’s review and analysis of the services performed or provided by SSI.
In regards to e-vouchers, generally an individual will receive the e-voucher within forty-eight (48) hours following redemption, however in some cases it could take longer. Please allow up to ten (10) business days for e-voucher delivery.
In regards to physical vouchers, generally an individual will receive the physical vouchers within ten (10) business days following redemption.
If you have not received points or an incentive that you feel you are entitled to, please contact [firstname.lastname@example.org].
10. Are there any other terms and conditions that apply to SSI’s rewards program?
SSI may engage a service provider(s) to manage and host an online shop(s) or market place(s) to allow panel members the opportunity to redeem points for products or services available in or through the online shop(s) or market place(s). The service provider(s) may have terms and conditions that apply to your ability to use and interact with the online shop(s) or market place(s), which terms and conditions shall be available on the website(s) for the online shop(s) or market place(s). In addition, there may be certain terms and conditions that apply to certain Rewards, products or services available in or through the online shop(s) or market place(s). These terms and conditions are available through, on, or in connection with the online shop(s) or market place(s). Please read these terms and conditions carefully.